Frequently Asked Questions
Everything you need to know about your outdoor gear and shopping experience.
What is your return policy for technical apparel?
We offer a 60-day return policy for all unworn items with original tags attached. Technical gear must be in its original packaging to qualify for a full refund.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for those who need their gear ready for the weekend.
Do you offer a warranty on your outdoor equipment?
Yes, we stand by our craftsmanship. All Outdoor Research products are covered by our Infinite Guarantee, which protects against defects in materials and workmanship for the lifetime of the product.
How should I care for my waterproof GORE-TEX jackets?
To maintain the DWR finish, machine wash on a warm permanent press cycle with liquid detergent. Tumble dry on medium heat to reactivate the water-repellent coating.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installment payments.
Can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.